Environment Management
Our Environment Management Service Packages enable IBM FileNet based customers to increase stability, performance and feedback whilst reducing risk, cost and downtime. You have the flexibility to decide how much help you need - from getting a new system bedded in, to assistance for your personnel or complete system management.
Each package offers maximum functionality at minimum cost. We can do this because, through our extensive IBM FileNet experience we have developed a set of standard deliverables and 'remote analysis and administration' software that minimises the need for expensive on-site charges.
Click here to download the Oceanus Environment Management Support Matrix (pdf)
EM Service Packages
Bronze
Our 3 month bronze starter package ensures your new system is stable, runs smoothly and that everyone is correctly trained. This is a critical time for all systems, and our starter package ensures that our customers will always succeed. We take responsibility for the system during this time and ensure all the operational procedures are in place and the system is tuned to deliver its best. At the end of the 3 month period you will either support the system internally, use a combination of our Silver package and internal personnel or use our Gold package and outsource the running of the environment to us.
Silver
For customers wishing to limit the number of trained personnel required to support their environments, we offer our Silver package that allows us to cover for periods where internal resources are not available such as holidays, sickness and personnel movement. Our Silver package also allows our consultants to fill knowledge gaps, perform bespoke analysis and advise on system planning. With our documented system knowledge we are also able to perform system upgrades, configuration changes and handle exceptional situations. This approach allows you to manage your resource and skill base easily and cost effectively.
Gold
The Gold package allows you to consider the environment as a black box. No IBM FileNet trained personnel are required to look after the environment as Oceanus take full responsibility and perform daily health checks to ensure all pieces of the system are working correctly and not becoming overloaded.
Through a mixture of remote and on-site access we are able to reduce costs considerably. Our IBM FileNet Certified Professional qualified consultants do all the System administration, health checks & tuning required. System planning and capacity planning will be achieved in conjunction with our customers' business and technical personnel.
As well as weekly update reports on system performance and Helpdesk incident, we have monthly 'Formal Account Review Meetings' (FARM) to ensure the key internal & external people are up-to-date and involved.
Extra services
As part of a system definition, system deployment, maintenance contract or EM contract we are able to help with a range of extra services. To find out more please Contact Us