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| Is CMS for you? |
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CMS is aimed at drastically improving the
efficiency, feedback and knowledge in the back
office. It is a package tailored
to the requirements of your organisaiton. With 99% of all the required
functionality already developed and proven, all that is left is
the integration and configuration to your environment. With the
guidance and experience of Oceanus your organisation gets the benefits
simply and quickly with very little risk and minimal disruption.
There are many benefits with CMS, but to save you time we have
set up tailored descriptions relevant to your role. Pick the
one that suits you.
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At the heart of CMS is
the ability to gather all forms of customer communication, Letters,
Fax's, emails, SMS's, web forms etc into an single electronic repository.
Once this is done a whole new world of options opens up and many of
the previous limitations on how to manage the back office are removed.
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How do you want to organise
your teams, departments and organisaiton? Suddenly you are not restricted
by the old physical file barriers any more. Your staff can now see
a customers whole history immediately and simultaneously from anywhere
in your organisaiton. |
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Now the folder has gone
we use sophisticated process management tools to ensure quality and
end to end process control. Users are now presented with electronic
queues of work which are automatically sorted and prioritised to meet
your SLA targets. |
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