Founded in 1996 to provide document and process management consultancy and solutions, Oceanus soon found that there was a clear need to reduce the costs and risk associated with a solution and shorten the average 18 month timescale from project initiation to implementation.

Oceanus set about finding a solution to this problem.The majority of solutions implemented all had a common backbone of functionality that was continually reinvented for each project. At the turn of the century Oceanus delivered their first implementation of CMS Case Management System to BT Cellnet's customer service area, now O2. CMS is now allowing organisaitons to get the benefits of electronic document and process management in under 12 weeks.

Nick Rowley
Managing Director and Chairman

Nick has been at the forefront of customer relationship management, consumer behaviour and business process management since the mid 1980's. He has seen the transition of the traditional and manual based processes through to the introduction of business process re-engineering, workflow and the customer management solutions of today.

Nick is chairman as well as the Managing Director of Oceanus. He is positioning Oceanus as a company that provides high impact solutions within compact time schedules, as well being an integral part of a customer's business planning.

Nick has extensive industry experience focusing on business efficiency coupled with leading edge technologies. He was divisional director of Olivetti UK. responsible for introducing FileNET. He then became managing director for FileNET UK, taking it to a leading market position in large-scale deployment of workflow solutions.

As group managing director of UniqueAir, he deployed churn management and CRM initiatives. This was regarded as a first in the industry. He successfully turned the company around and positioned it for possible sale.

Before joining Oceanus, Nick was European vice president of AMS where key value propositions, using Intelligent Agents, Electronic Bill Presentment and Payment, e- Procurement and eCRM were generated.

Phil Hagen
Operations Director

Phil has been responsible for the delivery of high impact, customer-facing IT and process engineering solutions for over 12 years.

Within one of the "big five" Management Consultancies he was responsible for the analysis and design of several large process automation solutions, resulting in significant process efficiency improvements.

At the leading Document Management and Workflow company in the UK, Phil was the Project Manager responsible for the delivery of several sophisticated IT and business process solutions to large user communities (300 - 500 seats). Typically these projects had multi-million pound budgets, impacted heavily on the operation and were the largest of their type seen at that time in the UK.

As a founder of Oceanus, Phil created and developed the Operations team within Oceanus, comprising Software Development, Professional Services and Technical Services disciplines.

Drawing on his experience of implementing high-impact technologies in the customer management and retention arenas, Phil conceived and oversaw the development of Oceanus' core solution offerings including CMS its Case Management System, an e-process enabled solution to allow customer-facing organisations to manage and process their multi-channel customer interaction with unprecedented efficiency.

Phil's team also supports the Sales and Pre-sales functions on the larger deals, performing commercial negotiation, scope definition, Return on Investment modelling, presentations, demonstrations and contract negotiation duties.

Doug Forbes
Customer Services Director

Doug's history has been with middle-sized organisations that have a base of blue chip customers. His ability to converse authoritatively at both a business and technical level has ensured successful and positive relationships between all layers in the customer base.

Doug has over 10 years experience in the industry and was one of the first key individuals taken on by FileNET when they opened their UK offices. As Technical Services Manager he was involved in all the implementations in the UK, and some in Europe, and helped to grow a team that is still in place in FileNet today. In document and process management 'customer services' there are only a handful of people with such a depth of knowledge which makes him ideally suited to sitting on the board of the FileNet user group.

Since co-founding Oceanus Group Ltd in 1996 Doug has brought a new approach to support with a focus on long term customer relationships with the correct delivery of services to the business critical areas and maintaining communication with the relevant management. Working in partnership with IBM FileNet, Oceanus provide the support for large corporate users of IBM FileNet technology and Oceanus' own CMS customers.