“In 3 Months, there has been a 100% increase in correspondence handled by a team that has reduced by 20%. And, turnaround time has reduced from 5 days to 2.”
Benefits Realisation Delivery Manager
"CMS is absolutely superb. It is so easy to use and manage and has made a significant improvement in the time taken to turn work around. Over the last 18 months my teams have handled an increase in work volumes of nearly 30% without an increase in headcount."
Mortgage Administration Manager
“CMS from Oceanus will hugely improve our efficiency in handling customer documents and that’s how the system will pay for itself. With the new system the operator can instantly call up the customer’s history. They can deal with the issue on the spot and that’s what the customer wants.”
Managing Director
“Clients want to see who is handling their account and often technology can be a barrier. While we do not have particularly high volumes of paper work to manage, each document is of such high value that it is imperative we do not lose a single one. Our administrators are high calibre operatives with industry relevance and an important factor for us was that the Oceanus system did not force us to ‘dumb down’ our operations to accommodate the technology as most systems tend to.”
Head of Technology
"It was surprising to see how quickly CMS was changed from an idea into a live and active system, particularly when you consider the size of the roll out. Incoming queries can now be answered instantly as staff have immediate access to all customers files."
Client Services Manager