UK Senior Management
Nick Rowley - Managing Director
Nick has been at the forefront of customer relationship management, consumer behaviour and business process management since the mid 1980's. He has seen the transition of the traditional and manual based processes through to the introduction of business process re-engineering, workflow and the customer management solutions of today.
Nick has extensive industry experience in business efficiency and leading edge technologies. He was divisional director of Olivetti UK responsible for introducing FileNET. He then became managing director for FileNET UK, taking it to a leading market position in large-scale deployment of workflow solutions.
As group managing director of UniqueAir, he deployed churn management and CRM initiatives. This was regarded as a first in the industry. He successfully turned the company around and positioned it for possible sale. Before joining Oceanus, Nick was European vice president of AMS where key value propositions, using Intelligent Agents, Electronic Bill Presentment and Payment, e- Procurement and eCRM were generated.
Nick is also Chairman of Oceanus. He is positioning Oceanus as a company that provides high impact solutions within compact time schedules, as well being an integral part of a customer's business planning.
Phil Hagen - Sales Director
Phil has been responsible for the delivery of high impact, customer-facing IT and process engineering solutions for over 14 years.
Within one of the "big five" Management Consultancies he was responsible for the analysis and design of several large process automation solutions, resulting in significant process efficiency improvements. At the leading Document Management and Workflow company in the UK, Phil was the Project Manager responsible for the delivery of several sophisticated IT and business process solutions to large user communities (300 - 500 seats). Typically these projects had multi-million pound budgets, impacted heavily on the operation and were the largest of their type seen at that time in the UK.
Drawing on his experience of implementing high-impact technologies in the customer management and retention arenas, Phil conceived and oversaw the development of Oceanus' core solution offerings.
As a founder of Oceanus, Phil originally created and developed the Operations team comprising Software Development, Professional Services and Technical Services disciplines. He then moved into Sales becoming Sales Director In 2008.
John Sutton - Operations Director
John has been involved in the delivery of ECM solutions for over 15 years primarily for the Banking, Finance and Telecommunications industries.
He joined Oceanus in 1998 shortly after its foundation in 1997 and has undertaken a variety of project, programme and account management roles for the company before becoming Operations director in 2008.
His major responsibilities have included product development and implementation of the Oceanus Case Management Solution as well as Account Management for Oceanus' two largest accounts at Bank of New York Mellon and at O2.
John is a keen hockey player and an avid Aston Villa fan.
David Ward - Technical Services Director
David has been involved in ECM and BPM space for over 20 years. He has a unique perspective on the challenges within this area having worked as a customer, for a major ECM vendor and an ECM business partner.
He joined Oceanus as their first employee in 1997 and has been involved in Customer Support, Operations, Pre-Sales and Technical Services becoming Technical Services Director in 2008.
As the original architect of Oceanus Case Management Solution in 2000 he was able to draw upon this experience to design a product that scaled to thousands of users in different geographies, whilst having the ability to be implemented in 6 - 12 weeks. The norm in the industry at that time was typically 12- 18 months. This innovative approach to addressing real world business requirements still underpins everything that Technical Services delivers.
Outside of work David has a wife and three children and is an avid Leeds United fan.
Steve Hannigan - Customer Services Manager
Stephen was introduced to the Oceanus people and FileNET whilst working for Barclays as Unix Administrator. He joined Oceanus in April 2001 and operated in technical consultancy roles before being appointed Customer Services Manager in December 07.
Stephen ensures that Oceanus excels at providing the very best support and implementation services to clients.
In between University and his three years employment at Barclays, Steve worked in sports radio for the BBC.