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Productivity up by 30%? |
| "Oceanus CMS is absolutely superb. It is so easy to use and manage
and has made a significant improvement in the time taken to turn
work around. Over the last 18 months my teams have handled an increase
in work volumes of nearly 30% without an increase in headcount." Alison Muir - Cumberland Building Society. |
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TietoEnator Summit in-house? |
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See what Alliance and Leicester International and Cumberland Building Society have to say about their integrated CMS and TietoEnator Summit environments. |
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Alliance and Leicester International Ltd |
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"The CMS system from Oceanus will hugely improve our efficiency in handling customer documents, and that's how the system will pay for itself" |
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Simon Hull
Managing Director |
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O2 |
| "In 3 Months, there has been a 100% increase in correspondence handled by a team that has reduced by 20%. And, turnaround time has reduced from 5 days to 2” | |
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John Blundell
Benefits Realisation Delivery Manager |
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Oceanus |
Oceanus provides document and case management solutions for customer acquisition and customer service environments in
Consumer Finance, Telco's and Utility companies. Our
solutions help customer-facing teams increase their personal
productivity by giving them a complete view of all customer
documents without having to 'paper chase' around the organisation.
Areas where our solutions have helped improve efficiency and reduce
operational costs include:
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Oceanus CMS |
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CMS, our Case Management Solution, links your front and back office
systems and staff to provide document management, case management
and process management. By converting your customer, supplier and internal
communications into electronic documents we unite them into a single
'immediate access' view. Then with case based process management
you interact with all your customers, suppliers, internal staff and
systems through the channel you consider most efficient - web, email,
letter, fax, sms, call, work queue, automation & integration etc.
From a single view, your customer-facing teams can view all
correspondence, retrieve documents at speed, work with templates,
prioritise cases, see outstanding work and ensure cases are passed
to the right person at the right stage in the process.
CMS gives real-time feedback on work levels and progress allowing managers to balance workload, make informed decisions and prove regulatory compliance in their back office environments. Click here to see an overview. |
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Oceanus ROBOT |
 ROBOT
(RemOte Business Optimisation Tool) is a web-based monitoring,
analysis and reporting tool for IBM FileNet and Oceanus CMS
environments. The reports and
live system views are aimed at both business and technical
people and give insight into problems, levels and trends. Any problems
that do occur are immediately escalated to the relevant people to
ensure timely resolution. ROBOT reduces the cost of system
management. |
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Do you need a solution now...8 to 12 weeks sound ok? |
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Customers are surprised at the speed of implementation - typically only 8-12 weeks. Our background allows us to offer all the hardware, software, training, integration and support you need for a fixed price, in a fixed time. |
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How can we do this so quickly? |
| CMS and ROBOT offer the benefits of an out of the box solution but with the configuration and modification of a bespoke solution. | |
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How can you be sure? |
| Take a look at what our blue chip customer base has to say. To put our money where our mouth is, we will help you build a business case, with an ROI model, free of charge, and offer fixed cost, fixed timescales contracts. | |
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| Contact us | |
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Standard Bank enables compliance with CMS for storage & retrieval |
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Mellon go multi-site with CMS 3rd party servicing for financial products |
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Alliance and Leicester lowers costs and increases efficiency |
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Zurich invests in digital files |
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