Productivity up by 30%?
"Oceanus CMS is absolutely superb. It is so easy to use and manage and has made a significant improvement in the time taken to turn work around. Over the last 18 months my teams have handled an increase in work volumes of nearly 30% without an increase in headcount."
Alison Muir - Cumberland Building Society.
 
TietoEnator Summit in-house?

See what Alliance and Leicester International and Cumberland Building Society have to say about their integrated CMS and TietoEnator Summit environments.

 
Alliance and Leicester International Ltd

"The CMS system from Oceanus will hugely improve our efficiency in handling customer documents, and that's how the system will pay for itself"

 
Simon Hull
Managing Director
 
O2
"In 3 Months, there has been a 100% increase in correspondence handled by a team that has reduced by 20%. And, turnaround time has reduced from 5 days to 2”
 
John Blundell
Benefits Realisation Delivery Manager
 
 
 
Oceanus
Oceanus provides document and case management solutions for customer acquisition and customer service environments in Consumer Finance, Telco's and Utility companies. Our solutions help customer-facing teams increase their personal productivity by giving them a complete view of all customer documents without having to 'paper chase' around the organisation. Areas where our solutions have helped improve efficiency and reduce operational costs include:
  • Customer Management
  • 3rd Party Servicing
  • Arrears Processing
  • Accounts Payable
  • Storage and Retrieval
  • Complaints Handling
  • Claims Processing
  • New Business Processing
 
Oceanus CMS
CMS, our Case Management Solution, links your front and back office systems and staff to provide document management, case management and process management. By converting your customer, supplier and internal communications into electronic documents we unite them into a single 'immediate access' view. Then with case based process management you interact with all your customers, suppliers, internal staff and systems through the channel you consider most efficient - web, email, letter, fax, sms, call, work queue, automation & integration etc. From a single view, your customer-facing teams can view all correspondence, retrieve documents at speed, work with templates, prioritise cases, see outstanding work and ensure cases are passed to the right person at the right stage in the process.

CMS gives real-time feedback on work levels and progress allowing managers to balance workload, make informed decisions and prove regulatory compliance in their back office environments.  Click here to see an overview.

 
Oceanus ROBOT
ROBOT (RemOte Business Optimisation Tool) is a web-based monitoring, analysis and reporting tool for IBM FileNet and Oceanus CMS environments. The reports and live system views are aimed at both business and technical people and give insight into problems, levels and trends. Any problems that do occur are immediately escalated to the relevant people to ensure timely resolution. ROBOT reduces the cost of system management.
 
Do you need a solution now...8 to 12 weeks sound ok?

Customers are surprised at the speed of implementation - typically only 8-12 weeks. Our background allows us to offer all the hardware, software, training, integration and support you need for a fixed price, in a fixed time.

 
How can we do this so quickly?
CMS and ROBOT offer the benefits of an out of the box solution but with the configuration and modification of a bespoke solution.
 
How can you be sure?
Take a look at what our blue chip customer base has to say. To put our money where our mouth is, we will help you build a business case, with an ROI model, free of charge, and offer fixed cost, fixed timescales contracts.
 
 
   
   
   
   
   
   
 
Contact us
 
 
Standard Bank enables compliance with CMS for storage & retrieval
 
Mellon go multi-site with CMS 3rd party servicing for financial products
 
Alliance and Leicester lowers costs and increases efficiency
Zurich invests in digital files